My site seems to download slowly sometimes, it just stops. Why is that?

There are a variety of factors that can contribute to occasional slow download speeds or time-outs. So we list the most common problems we have found solutions to.

1) Make sure you're using the correct DNS for your connection. The best would be to ping your connection DNS IP make sure it is < 30ms. A extensive article on how to change your DNS Server for your connection is here

2) You can also troubleshoot this problem with our Looking Glass where you can check the server network path to your PC or Destination IP. The detail information is given here.

3) If it seems that your site generally is always slow, it may be because you have images on your pages that are too large. A general thumb rule is to try to make images 200kb or less. If you have larger images, try using image compression plugin on Wordpress.

Troubleshooting with little tools:

1) Check the path from your computer to your web site using trace-route: When you download from your site, you are taking a path to get from your computer to your web site.  Traceroute tool below will show the path that you are taking to get to your site and where the slowdown may be.

You will see output that has lines like this:

93 ms 81ms 55 ms []
* 34 ms 567 ms []
132 ms 200 ms 111 ms []

Each of the three numbers above are three attempts that your computer makes to get to that location.  A * or any number over 350 is a sign of a slow link.

In the example above, the slow link is with SPRINT.  If you see a slow link, we don't suggest you call your Internet provider and immediately report it. Occasional slow links on the Internet are common. However, if it is always like that, you may want to consider calling them.

2) See how fast your Internet Connection really is. Your computer may say 25MB, but your ISP may be overloaded.Take this Bandwidth Speed Test.

3) If your website appears to be down, we request to follow another approach as listed in this knowledgebase article here.

~CSpace Hostings /


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